PAV Agent App by Africa Prudential Plc

1. Privacy Policy

PAV Agent App ("the App") is a digital solution designed to support physical address verification activities through assigned field agents. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect information when you use the PAV Agent App.

2. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Profile details submitted during registration or onboarding

b. Operational / Verification Data

• Assigned verification tasks
• Address verification results
• Images or documents uploaded during verification
• Time and date of task activity

c. Device and Technical Data

• Device type
• Operating system version
• App version
• IP address and log data

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To assign and manage physical address verification tasks
• To verify field activity and task completion
• To improve app performance and user experience
• To communicate important operational or support updates
• To maintain security, prevent misuse, and investigate incidents

4. Location Data

The PAV Agent App requires access to your device location to support physical address verification and confirm that field verification activities are carried out at the intended locations.

Location data may be collected while carrying out verification tasks, depending on how the app is configured and used.

5. Sharing of Information

We do not sell your personal information.

Your information may only be shared in the following situations:

• With authorized administrators or client organizations managing verification operations
• With service providers supporting app hosting, storage, analytics, or technical maintenance
• Where required by law, regulation, legal process, or lawful government request
• To protect the rights, safety, and integrity of the platform and its users

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data against unauthorized access, loss, misuse, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security of information transmitted or stored electronically.

7. Data Retention

We retain personal and operational data only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business or audit requirements.

Some verification records may be retained even after account deletion where required for compliance, fraud prevention, operational audit trail, dispute resolution, or legal obligations.

8. Your Rights

Depending on applicable laws and internal platform rules, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your account and eligible personal data
• Withdraw permissions such as location access from your device settings
• Contact support regarding privacy concerns

9. Account Deletion Steps

If you want your PAV Agent App account deleted, follow the steps below:

Option 1: Request Deletion by Email

1. Send an email to support@yourdomain.com.
2. Use the subject line: Account Deletion Request - PAV Agent App.
3. Include your registered full name, email address, and phone number.
4. State clearly that you want your account deleted.
5. Our support team will review and process your request within a reasonable period.

What Happens After Deletion Request?

• Your account access may be disabled or removed
• Your eligible personal data may be deleted or anonymized
• Some records may be retained where necessary for compliance or legitimate operational reasons

10. Contact Us

If you have questions about this Privacy Policy or want to request account deletion, please contact us: